Returns

It is our hope that you’ll be completely satisfied with your purchase at Centro Garden. We will give thoughtful consideration to your request for a return, exchange, or credit of our products and services. Centro Gardenaccepts returns on all non-plant products within 30 days of purchase or shipment date when accompanied by an original store sales receipt or packing list. Within 30 days, we can refund your purchase via the original method of payment. After 30 days, we will refund your purchase with a store credit. If any return is not accompanied by a receipt, a store credit will be issued at the current selling price. Please see below for exceptions regarding furniture, containers, artifacts, and live plants.

Centro Gardenwill replace any manufacturer’s defects for up one year after the date of delivery. Final Sale merchandise is not eligible for replacement due to manufacturer’s defects. We are unable to offer refunds for furniture, fountains, and containers that are damaged by weather conditions or customer wear and tear.

All returns of furniture items, as well as cancellations of furniture orders made after 24 hours from the date and time of order placement, are subject to a restocking fee of 15% of the total merchandise cost. Return shipping and handling fees will be covered by the restocking fee. If you have additional questions about our furniture return policy or questions about your purchase, please contact us at 289-337-5755.

Refund Process

When a return can be facilitated within 30 days of purchase, a refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. For returns made more than 30 days after a purchase, we will issue a store credit. Most returns will process in approximately two to three weeks, depending on your method of return. For online customers, gift card purchases can be refunded in the form of another card that is mailed to your billing address.

Because most of our items here at Centro Garden are antiqued or artfully worn, all Centro Garden items are sold "As Is;” if an artifact does not meet your expectations, it may be returned for a refund of the merchandise cost within 30 days. Items must be returned in their delivered condition. Shipping and handling fees are non-refundable. Any item purchased on sale or at a discounted price is Final Sale and therefore non-returnable.

To Make a Return

Please fill out the return/exchange form on the back of the packing slip. Record your "reason for return" next to each returned item on the back of the slip. Use the "RETURN ADDRESS LABEL" provided on the front of the packing slip, or address the shipment to:

Centro Garden
437 Brant Street
Burlington, ON
L7R 2G3

Please note: the Return Address Label does not include postage; apply postage separately before mailing. Take the parcel to the carrier of your choice for shipment. We recommend that you insure and track the package. Centro Gardenis not responsible for packages returned without tracking information. 


Terms of Use

Thank you for visiting centrogarden.com. We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Centrogarden.com provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of centrogarden.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Centro Garden may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information

This website is expressly owned and operated by Centro Garden.com. The mailing address for centrogarden.com is 437 Brant Street, Burlington, ON. L7R 2G3. Unless otherwise noted, all design and content featured on centrogarden.com - including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by centrogarden.com. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of centrogarden.com. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from centrogarden.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, Centro Garden does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Centro Garden shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We strive to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when some of the information featured on centrogarden.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Centro Garden product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Centro Garden shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Centro Garden shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Centro Garden shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At centrogarden.com, we go out of our way to select the kind of distinctive merchandise for which the Centro Garden brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on centrogarden.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 289-337-5755.

Product Information

Centro Garden products displayed on the website are available at Centro Garden in Burlington, ON. The prices displayed on the website are valid and effective only in Canada. Keep in mind, centrogarden.com does not carry every item that you would find in our store.

Pricing

Most Centro Garden products displayed on the website are available at Centro Garden in Burlington, ON., while supplies last. In some cases, web merchandise may not be available at Centro Garden.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Centro, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, centrogarden.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding centrogarden.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through centrogarden.com shall become and remain the property of Centro Garden. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.